Viven Hotel

Location is the best. Staff was accommodating with a number of requests.

No hot water, air con took a while to get cold.

Location

That it was next door to Robinson mall

Our beds had blood stains on the fitted sheets and on the floor in the bathroom. SoOoo disgusting which means they don’t changed sheets after each check out and clean the floors…. It was soOo grOss. On top of that we had 5 rooms and paid 3,000 pesos each. Not worth it at all!!!

Location

Service from staff and not being helpful. Said no twin room made us book extra room saying it's the last one. Then put us in rooms that were not what we paid for. Once complained miraculously they had 4 rooms, the type we paid for but now ended with an xtra room and a twin room which was not available.

The water pressure and location

The air conditioning and Cockroach

Very convenient location.

Because it’s at a major intersection it’s noisy with tricycles, motorcycles and Jeep horns. The hotel appearance -except the lobby - was ugly and dull. Doors are all grey metal. Lights in my room were dangling by the electrical cords which had been knotted to raise them up. Neither of the bedside lights worked. There was a squealing sound outside my window, on and off all night. Our friends said there rooms were fine - but not ours. All and all it was not an impressive performance. On the positive side, the young staff were very helpful, very friendly and very efficient.

great location right across from the mall

The first room had no hot water. Staff looked at it and said we needed to run the water for 20-30minutes. After 30 minutes still no hot water, so we asked for a different room and they obliged. no hot water at the sink. Breakfast included the first morning was a coupon and a walk up the street to McDonalds, not very good. the next morning breakfast was in house and much better

Opposite to mall

Hotel outdated, toilet so smelly and leaking, dusty hotel and hot water not working for days,I don't think will come back to this hotel

Close proximity to stores and restaurants.

Water temperature was cold/warm. Water could never get hot enough.

Location

Construction noise as early as 8am. There was no advance info that they have ongoing construction. We could have booked to another accomodation as we have work until midnight and complete sleep was the reason we booked in this hotel. The electronic key was not working in one of the rooms. My co worker have to go down 3times just to request for assistance. And this was very late in the evening and all we wanted was to rest.

Location is gvery good as it is only across the mall.

The unfriendly staff, who doesn't give a damn. Not informed about non-operational hot shower until issue raised and not informed about construction . Given a kettle and buckets for warm bath. Not very good. Toilet stinks. Construction workers in our floor are noisy and started early disturbing the peace. Room cleaners used the toilet and closed the toilet while we were away and stinks. Can not complain as staff does not give a rat's a#@. It is a very bad experience in this hotel and will not come back here again when in Laoag?Very poor customer service!

Just the staff

1) Due to the renovation they were doing at the 4th floor, my room smells gas. I was at room 414, next to the three rooms they were renovating. I called and complained. They put me at room 303, just below the renovation rooms. Of course still smells gas. I had enough and checked out. They were offering me to stay in their condo, but I told them no. They told me that it will take time for them to process my refund (checked in for 4 days, but only stayed one night), but i told them I didn’t care about the money, I just want to get out of their property. They staff were apologetic, but it was too little too late. As I was having conversation with two staff, one other staff went up to the 4th and 3rd floor and checked. She did confirm about my complaint. Property owner and management, health and safety of your guests should comes first and foremost, not your profit. What you’ve done had put your guests health at risk. Unacceptable and negligent on your part. This is my second time on this property, but will never set a foot again.2) parking - at the wee hours, you have to park your car behind McDonald or a bit farther . Then you walk at your own risk hoping you don’t get mugged.

No elevator at third floor for senior citizen use stairs

I love how the hotel was right across the street from Robinsons Mall and near food and restaurant areas

I didn’t like how the hallway to the rooms did not have air condition. The elevator was small. Room keys didn’t work.

The location is perfect as its located in the main city center, business center area, malls and restaurants, plenty of parking and easy to park.

Taxi are only limited in the area

It’s a perfect location to the mall is the only reason that people stay there

The staff are absolutely nonresponsive, non-interactive, not friendly and pretty much antisocial.The bathroom floor is dirtier than the road surface outside of the hotel.There is no hot water. It’s barely lukewarm.

Front desk are not friendly, night clubs around the property are so noisy, music blasting all night. No water heater for coffee, no complementary coffee or tea, no cups or glass. The only way to access the 3rd floor is to 4th floor and then use the stair well down to the 3rd floor. They sprayed pest control chemical that smells like gasoline on the hallways without notifying us. Overall...I would not recommend this place if looking comfort on your vacation.

The staff are good. Located within the commercial district and near center of Laoag CityHas a restaurant.

The rooms are not very clean.Elevator is creeky.

The hotel is dated there’s only ac in the rooms if that. The rooms smells.

They don’t have a real breakfast option the hotel menu caters only local cuisine, which by the way taste terrible

It took me over 15 minutes to take a 3 to 5 minute shower because the water pressure barely existed